Customer Service Model Used By Jhs - 1189 Words

Excellence in customer service is a big phrase touted by every business owner in the United States, regardless of service offered. Jackson Health System (JHS) in Miami, FL is no stranger to how important customer service is and has become. County hospitals such as JHS are being affected like any other organization that receives money from the Centers for Medicare Medicaid Services (CMS), if not more because they receive more money from government entities then from the private insurance sector. I asked four assistant managers, searched in the intranet and internet, made quite a few phone calls, and asked my emergency room director: What is the customer service model used by JHS? I did not get a clear answer and finally my director whom paused at the question, gave me a simple response, stating the system uses HCAHPS, which stands for Hospital Consumer Assessment of Healthcare Providers and Systems, and their results to adjust our customer service practices. That is not the answ er I expected, yet that was the only real answer I received. What is HCAHPS and how is it used, and just how does this form of customer service practice affect reimbursement? I will discuss the answers to these questions and explain in detail how this large hospital organization provides excellence in customer service. According to CMS.gov (2014), HCAHPS is a customer satisfaction survey that is administered by mail, over the phone, by mail followed up by a phone call, or Active InteractiveShow MoreRelatedBusiness Analytics3015 Words   |  12 PagesHow Business Analytics can be used to gain advantage in a competitive marketplace Benefits of Business Analytics to an organization for competitive advantage A Case study of competing on analytics Conclusion Business Analytics Part 1. 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It used to be a small store that sold pasta and bakery products. In the 1960s, it differentiates itself from competitors by producing high quality product with noticeable packaging and marketing campaign. In the 1970s, due to the big investment for pasta plant, Barilla was in huge debt and was sold to WR Grace (a multi national firm). 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(Broussard BA, Johnson the, Himes JH, Tale M, Fechner R, Hauck F, Bachman-Carter K, Hayes J, Froehlich K, Gray N, Val means) Rapid meals are sanely priced and practical because of fill by hand upwards once on the run. despite the simple fact that you need to not become chargeable for connectRead MoreWhat Is Segmentation, Targeting and Positioning4751 Words   |  20 Pagesthe product and the marketing effort to meet customer or user demands†. Everyone is prepared to purchase products and services (depending on their financial status) as long as the products or services meet a particular need or desire. As Wright (2004) suggests, segmentation is thus the ability to divide the markets into groups, or clusters, of customers based upon realistic and meaningful criteria so as to offer clear, targeted benefits to every customer. 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Cultural Environment Of International Business Essay

Cultural Environment of International Business Vanda Mallo Keiser University Abstract Understanding the management role relative to cultural influences is critical for today’s managers who want to interact proficiently across borders. One important concept which provides insight into the idea of intercultural aptitude is the notion of â€Å"mindfulness† or the ability to interact with others from different cultures. Managers must become more culturally sensitive since diversity in the workplace is now the norm in most major organizations. Intercultural relationships with business prospects, clients and workforce have the potential for positive and negative outcomes, and to better understand why and how these relationships can lead to positive outcomes, managers must recognize that employees’ perceptions of culture diversity may differ within the organization, and become the mediators of such relationships. By accepting the importance of intercultural relationships, an international business manager will be better positioned to handle the impact o f intercultural relationships, relative to international business and the role that they play. Cultural Environment of International Business Understanding culture and its many nuances is a critical part of the management process. Cultural knowledge must be identified, developed and taught to current and future managers so that they may be accountable to creating a diverse and inclusive work environment. In manyShow MoreRelatedUnit 39 - International Business1099 Words   |  5 PagesUnit 39 – International Business Scenario You are employed by the local Business Development Agency and have been asked to independently research international business in relation to an international case study business of your choice. 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There is a vast range of challenges that businesses have to face which are considered, the major business challenges. These challenges can be faced by firms operating in New Zealand and firms that are operating on a global scale. Listed are some of these challenges. Business challenges: †¢ Cultural Sensitivity †¢ Environmental Sustainability †¢ GlobalisationRead MoreWhy Culture Matters Within International Business1076 Words   |  5 PagesWhy culture matters in International Business The purpose of this memo is to explain why culture matters in International Business and to give you some background information on culture and how this can improve the business once it is expanded abroad. According to Cavusgil, knight, Riesenberger(2014), â€Å"Culture is the learned, shared and lasting orientation patterns in a society. People demonstrate their culture through values, ideas, attitudes, behaviors, and symbolsâ€Å"(p.82). The culture

Three Goals Essay Research Paper Life is free essay sample

Three Goals Essay, Research Paper Life is a uninterrupted journey. So far, my journey has been a pursuit to carry through felicity, a hunt for cognition and a yearning for wealth. Throughout the old ages, I have been in chase of these ends. What I have achieved is simply the tip of the iceberg compared to my dreams, but the passions that drive me will non discontinue until they have been satisfied. Happiness is the kernel of all my ends. Without felicity, there is no significance to life! It is like being entirely in the rain. A cloud of sadness bents over you like a expletive that will non travel off. Happiness is being with your friends. It is the feeling when person gives you a assisting manus when you fall, or a rap in the dorsum when you win. It is besides the feeling of love: the heat that you feel when you hold the one you love in your weaponries. We will write a custom essay sample on Three Goals Essay Research Paper Life is or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Happiness is non something that can be achieved easy ; it requires love and honor, commiseration and pride and compassion and forfeit. Knowledge is besides something that is non achieved easy. The hunt for cognition has ever driven me bec ause human sort knows merely so small about the things that surrounds them. I wish to unveil secrets, do the unachievable, and see the universe no 1 else sees. These dreams are non easy accomplishable, but with each measure I take, they become one measure closer, and life becomes more fulfilling. Wealth on the other manus, is non something that fulfills your mental aspirations. It is more of a physical object. It is the footing of all minutess that take topographic point in this modern universe. There are many things that money can non purchase, but for everything else, it is an indispensable thing that can do life a batch easier. It automatically gives you power and regard. It can better your life style. You do non necessitate to worry about money, or anything that requires money. You have more clip to follow your dreams, and to be with your loved 1s. This is what wealth can convey you. These are my dreams. They will all play a different function in my life, and non all of them I can accomplish. But the sum of attempt I put Forth to accomplish them will be equal to the sum I shall have. There will be no sorrow.